Frequently Asked Questions

 


How much does The Virtual Training Studio cost?

The Virtual Training Studio is a monthly subscription that renews every 30 days on the date you originally signed up at $59.99. If you're not a membership holder, you can buy single drop in passes redeemable for one class, to be used within 21 days of purchase, for $12 each.



How do I sign up?

Click on the "Free Trial" button or click here (add link) to register for your monthly membership. Once you do that you'll have access to the Members Only page that allows you to sign up for classes.



How do I access the LIVE workouts?

All of our live workouts are hosted on Zoom video conferencing. Once you register for a selected class you will get a confirmation email with the access link inside!



What’s your refund policy? Can I cancel my membership?

You can cancel anytime! Just email serena@serenafit.com with your name, cancellation request, and reason and we'll deactivate your membership. You will have access to classes until your billing cycle ends. Refunds will be issued on a case by case basis.



What tech do I need - how should I prepare?

You will need a cell phone with the Zoom app downloaded on it, a computer/laptop or tablet. Wi-fi or a strong data connection is needed to use the Zoom application/studio. We are live streaming the class so the stronger the connection the better. Set up your device on the floor, on a table/flat surface or tripod so your coach can see you! Wireless headphones enhance your experience but are not required.


For any other questions, please contact us below!