Frequently Asked Questions


How should I prepare for class? What tech do I need?

The Tips for Success page outlines everything you’ll need to make your time in class effective. Make sure you read it before attending your first class in the Studio.

How do I access the LIVE workouts?

All of our live workouts are hosted on the Zoom video conferencing platform. Once you register for a selected class you will get a confirmation email with the access link inside!

What’s your refund policy? Can I cancel my membership?

You can cancel anytime! Just login to your account on, click “Your Account” in the upper right hand corner, and then click the “View or Cancel Membership” link under Billing. Then click the “Cancel Membership” link under the plan you’d like to cancel. You will have access to classes until your billing cycle ends.

How do I contact Serena?

Fill out this form and Serena will respond as soon as possible.